About Us

Since Lidl Bulgaria's start 15 years ago, the company has grown to over 140 stores and 2 logistics centers, solidifying its reputation as a leading investor, a loyal employer, and a preferred shopping destination known for great quality at an affordable price.

Our daily work is guided by principles of respect and honesty that shape our actions and communication.

If you're looking for a pleasant work environment with a motivated and positive team, we encourage you to apply.

We are currently hiring for our Head Office in Garitage Park, Sofia:

HR Process Management Expert (m/f)

What will you do?

• Process & Ticketing Analysis: Conduct data-driven analyses of HR ticketing workflows and AI chatbots to identify process gaps, investigate inquiry trends, and ensure the timely resolution of Tier 1 and Tier 2 requests.
• Workflow Optimization & Automation: Design, optimize, and automate HR processes across all departments to drive continuous improvement, enhance efficiency, and meet national and international deadlines.
• Strategic Advisory: Advise HR leadership on the development and execution of HR services to proactively prevent issue escalation, optimize Service Level Agreements (SLAs), and improve self-service solutions.
• Knowledge Management & Reporting: Lead the localization and administration of internal HR Knowledge Management platforms and reporting (including SAP HR) to ensure alignment with global and local standards.
• Training & Empowerment: Empower, train, and qualify local HR process owners and cross-functional teams to ensure a deep understanding of HR processes and maintain high standards of expertise.

Wha do we expect from you?

• Completed University degree.
• Minimum of 5 years of professional experience working in a large corporate environment.
• Solid background in Human Resources with a strong process-oriented mindset.
• Proven practical experience working with ticketing systems.
• Strong analytical skills, with the ability to interpret data, track complex interdependencies, and navigate intricate workflows.
• Excellent command of the English language, both written and spoken (minimum B2 level).
• Experience with SAP HR is considered a strong advantage.
• Familiarity with Google Workspace is highly desirable.

What do we offer you?

• Work in an international company with career development opportunities.
• Onboarding training.
• Food vouchers worth up to 102,26 € per month based on hours worked.
• Additional health insurance.
• Multisport card at a preferential price.
• 1 additional day paid leave for your birthday.
• Additional day of paid vacation for every 5 years working at the company.
• “Refer a Friend” bonus of 515 € to 770 € gross.
• Gift and cash bonus for the birth of a child in the amount of 340 € gross.
• Gift set of school supplies for employees with children from 1st to 8th grade.
• Discount on annual subscription to online learning platform for employees with children from 1st to 12th grade.
• Christmas and Easter bonus.
• Assistance program for employees and their families - free psychological, financial and legal counseling.
• Workplace - Garitage Park, Sofia.

Apply online now!

• To be considered, please attach your resume to your application.
• We will contact shortlisted candidates directly, so please provide a current phone number.
• All applicants will receive a written response.

Lidl Bulgaria guarantees

• Honesty, punctuality and transparency in the employment relationship.
• Complete confidentiality in reviewing of applications.
• Full protection of your personal data in accordance with current EU regulations and Bulgarian legislation.

 Please read here the full information about our Personal Data Protection