Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

As a key member of our Customer Care Department, you will be on the front line of our customer experience. You'll ensure every Lidl customer receives excellent support by tackling their issues and championing their needs. We need a Customer Support Specialist who is passionate about delivering an exceptional customer experience. You'll be responsible for managing a high volume of customer complaints and queries, using your problem-solving skills to ensure every customer interaction is a positive one.

What you'll do

• Be the voice of Lidl Ireland & Northern Ireland, providing exceptional customer support across digital (WhatsApp, Facebook Messenger, Email) and traditional (Telephone) channels.
• Navigate and manage high volumes of customer contacts, with a particular expertise in social media interactions.
• Drive customer satisfaction by delivering prompt, accurate, and empathetic frontline support, resolving inquiries efficiently.
• Meet and surpass performance targets by adhering to established KPIs for contact volume, quality, and handling time.
• Champion customer needs, turning complaints and claims into positive outcomes for both the customer and the business.
• Leverage internal systems and cross-functional partnerships to provide comprehensive and accurate information to customers.
• Maintain meticulous records of all customer interactions and data within our Salesforce CRM system.
• Consistently go above and beyond to ensure every customer interaction exceeds their expectations and reinforces their positive experience with Lidl.

What you'll need

• Entry-level candidates with strong communication skills are welcome to apply.
• A passion for people and customer care. You genuinely enjoy helping others and go the extra mile to provide a great experience.
• Exceptional communication skills, both written and verbal, with a knack for making complex issues easy to understand.
• A talent for negotiation and problem-solving. You have experience resolving customer complaints efficiently and professionally.
• The ability to thrive under pressure and meet targets in a fast-paced environment.
• Strong organisational and time-management skills to handle multiple priorities.
• Excellent administrative skills with a solid working knowledge of Google Workspace.
• Flexibility to work evenings and weekends as required.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl. 

• €33,000 per annum
• 20 days holidays per annum 
• Private employee medical insurance
• Company pension 
• Flexible start and finish times
• Initial training and ongoing development from an experienced team member
• Excellent opportunities for career progression
• Dynamic work environment
• Modern office facility with free parking
• On-site gym and canteen
• Hybrid working model - up to 2 days remote working per week
• Mobile and broadband discounts with Three network

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.