Summary

£55,000* up to £77,000* per annum | 35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative, and ready to make a tangible impact on where we work.

Just like you.

Are you ready to shape the future of HR service delivery? As our HR Service Delivery Manager, you’ll be at the heart of ensuring smooth, efficient, and compliant HR operations while leading a motivated team to deliver exceptional employee experiences. This role isn’t just about administration, it’s about driving service excellence, nurturing talent, and making sure every HR process runs like clockwork. If you thrive on leadership, problem‑solving, and creating impact across the employee lifecycle, this is your chance to make a real difference.

At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you’ll find the work/life balance you need to thrive.

What you'll do

• Manage end‑to‑end HR administration: onboarding, offboarding, payroll support, HR data management, and HR system transactions. Maintain and update HR knowledge resources (SOPs, FAQs, policy documents) for employees and the team.

• Monitor KPIs and SLAs, reporting performance and driving improvements to meet service targets.

• Act as the escalation point for complex HR queries, ensuring timely and effective resolution.

• Lead, coach, and mentor HR Service Delivery Officers and Administrators. Identify and nurture employee potential through structured development measures.

• Conduct performance reviews, set goals, and delegate tasks to balance workloads effectively.

• Foster a culture of customer service excellence and positive team collaboration.

• Ensure staff are trained on HR policies, compliance requirements, and systems.

• Handle employee‑related operational issues such as recruitment approvals, contract sign‑offs, and disciplinary actions.

• Ensure HR processes and documentation comply with employment law and company policies, uphold data protection standards. 

• Conduct internal audits and maintain accurate employee records (e‑filing).

• Oversee preparation of contracts and references, ensuring accuracy and timeliness.

• Implement workflow management tools (e.g., HR Now, ER case tool) to track and prioritise workload.

• Manage organisational management compliance (e.g., managerial assignments, OM structure).

• Promote awareness of legal obligations and ensure adherence across the team.

What you'll need

• Strong background in HR operations or service delivery management advantageous 

• Proven leadership skills with experience managing and developing teams

• Solid knowledge of HR policies, employment law, and compliance standards

• Excellent organisational skills with ability to manage multiple priorities

• Proficiency in HR systems (HR Now or similar workflow/case management tools)

• Strong communication, problem‑solving, and stakeholder management skills

• Experience in monitoring KPIs/SLAs and driving continuous improvement

What you'll receive

• 35 days holiday (pro rata)

• 10% in-store discount

• Sabbatical

• Enhanced family leave

• Pension scheme

• Plus, more of the perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

*Includes a 10% non-contractual London weighting

If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.